Terms & Conditions

Our commitment to you is 100% - we aim to provide a service that delights you.

We have set out below what you can expect from us:

Security

We take your security very seriously and have gone to great lengths to ensure that your shopping experience with us is absolutely safe:

Whenever you checkout, your payment information is protected by something called 128-bit encryption. This is currently the strongest sort of protection that is in common commercial use. It makes it very, very hard for anyone to 'decode' information as it travels over the Internet. Once your payment information is received by our own systems, your credit card is processed through the same systems that handle our megastore sales - so they're tried and tested over many years of secure operation.

Our internal systems and networks are among the best in the world - our investment in this infrastructure is to your benefit as it helps to prevent the risk of unauthorised people gaining access to our systems.

If you find your card has be used without your authority please tell us within 24 hours of finding out. You must also tell your card issuer within the time limits you agree in your card scheme rules.

Privacy

Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it.

Our commitment to you on this goes beyond complying with the Data Protection Act legislation. We measure the success of everything we do against our privacy principles - that your information will always be:

Private

We won't use your details to contact you with special offers unless you want us to. Again, you can go online at any time to tell us whether or not you want to be contacted.

Secure

Information about you will be kept safe and secure. Our Internet systems are operated by A Rosy Marriage (Balloon & Party Megastore) who pride themselves on the extremely high security of their systems.

Necessary:

Necessary: We only collect information that we can use to improve the experience for you. You'll notice, for example, that to register with us is a very simple process and we ask for the minimum of information.

Our last comment on privacy is to assure you that we continually review our practices to make sure we back up our principles above with real actions - not just words.

Returns

We would like to be totally satisfied with your purchase. If you are dissatisfied with an item you may return it. Simply call us on 01543 459835 between 8am and 6pm Monday to Saturday, or email us and one of our friendly customer care colleagues will be happy to help you.

Pricing

All prices in the catalogue & Internet are a guide only.

What Information do we collect?

You can have a look through our on-line shop without giving us any personal information about yourself.

If you want us to deliver to you, we'll need to know some information about you, but we'll ask the minimum of questions:

- Name, address and postcode - without this we won't know where to send your order and to whom.

- E-mail address - we send a confirmation of your order via email. We can also keep you up to date of anything else that you may be interested in if you have given us permission to do so, or in situations were we need to contact you with regard to our service to you. Rest assured, we won't bombard you with boring emails - we haven't time to do this any more than you have time to read them!

- Telephone numbers - if there are any problems with your order or we need to clarify anything with you, we need to be able to contact you quickly. Again, we won't pester you.

- Credit/debit card number, expiry date, issue no and name of holder - we need this to collect payment for your order.

- Where you heard about us - we value your custom and like to reward those who recommend you shop with us.

We will not sell your details to a third party to allow them to contact you, but we may carry out mailings on behalf of approved third parties whose products and services we believe you may be interested in, if you have requested that we do so.

In order to help us design our site and improve your experience we may collect information about the way you use and access our site, for example, what pages you visit and in what order you visit them. We may employ third party experts to help us look at this, but again, rest assured that anyone we employ will treat all information with the same sensitivity and security that we treat it.

We want to make sure we're giving you the information about privacy and security that you want - let us know what you think, or what you want to know - email us and we will, of course, be
Happy to Help.